The past year has flown by, so we wanted to check in. As you know, the Virgin Mobile brand is being phased out of Australia in 2020, and we’re starting to get ready.

Over the past few months, we’ve been busy making the switching process as seamless as possible. Keep updated on your plan status by visiting My Account, so you know your options when it’s time to switch.

We’ve still got you covered

We’re here to make sure you have all the support you need throughout your current plan or commitment. Whether you’re looking to explore your options or just want some extra info about your service ‐ you can count on us. Go to our Help & Support page and you’ll find everything you need.

What’s coming up

We’re not going away overnight, but small changes are coming.


Network ID change, without changing your network

You know at the top of your phone where it says Virgin? Early next year that will switch to Optus. But never fear! Virgin Mobile already uses the Optus network, so you won’t notice a change to your services. Plus, we’ll send you a reminder before it happens.


Don’t forget, you can always check in with My Account online or access the My Account App to manage your account and keep tabs on your data usage.